Owners of iPad tablet PC device may encounter wireless connection problem where iPad may not automatically rejoin a known Wi-Fi network after restarting or waking from sleep. Normally, after connecting to a wireless access point (AP), a computer, and iPad, can reconnect and rejoin the WiFi network automatically as long as the AP still has same SSID, encryption method and security key.

Apple blames the issue on third-party Wi-Fi routers that are dual-based capable, and fulfills the following conditions:

  • Using the same network name for each network.
  • Using different security settings for each network.

Most iPad users reported that Wi-Fi connectivity (connection drops or cannot connect) error happens when there is weak signal, but are working properly on any other devices except iPad, and hence not related to symptom mentioned by Apple on article TS3304.

Anyway, the solution suggested by Apple is simple, but may not feasible, especially is the Wi-Fi router or gateway does not belong to iPad user, or he or she does not have technical know-how to make the change as specified below. The resolution requires end-user to change the SSID (service set identifier) of the Wi-Fi networks so that there is no Wi-Fis which have the same name, and to ensure that security type of the wireless network is the same across all Wi-Fis with same network name.

  • Create separate Wi-Fi network names to identify each band. This can be done easily by appending one or more characters to the current network name.

    Example: Add a G to the 802.11b/g network name and an N to the 802.11n network name.

  • Ensure that both networks use the same security type (WEP, WPA, WPA2, and so on).
  • Update the Wi-Fi router firmware if it’s not up to date.

    If the issue persists, reset the iPad network settings using Settings > General > Reset > Reset Network Settings.

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  • eddie

    hey every one
    i tried resetting the network setting on my i pad but still when i try to connect to the wifi it says unable to connect…. its been a month and can any one help me please

  • Charles Mayer

    It is easier than anything noted above. I used the SECURITY KEY (with dashes and all) for the WiFi network instead of the PASSWORD that was used when the network was setup

    • Ron Vukas

      Charles, when you say you used the SECURITY KEY (with dashes and all) for the WiFi network do you mean you changed the SSID name to the Security Key? Normally, Security Key and Password mean the same thing so I am a bit confused. Can you please elaborate. Thanks.

  • T-BONE


  • terry

    Thank you so much for sharing your wisdom!!



  • Martha Johnson

    It worked! I thought I was going to have to take my ipad to the Apple store. I'm not real great with tec stuff, but your instructions were easy and it was fixed in a minute.

    Thank you!

  • freeman


    Thanks for the analysis and share!

  • mohamed anwar

    i had the same problem , what i did is i removed the network from the automatic connection list , and re connected again , and it work pretty well now

  • Tai

    My Wifi button is greyed out. It wont even let me connect at all. Any suggestions??

  • Justin

    The buzz/tweet/dig menu bar is stuck open when I load this page. Makes it difficult to read the article.

    • My Digital Life Edit

      Thanks for feedback. We noticed that and are in the midst of fine tuning.

  • Jess

    I have the same problem, my iPad's wi-fi isn't working somehow, I increased the brightness, worked on my router by changing its name and stuff and also I reset my iPad's network and nothing worked at all… any other solutions?

  • Joel

    Worked perfectly. I did the reset network and it solved the problem. It beat the hour of cussing did before trying it!

  • P3ri

    It Descojonado pa, but the solution I found on YouTube and could not be more laughable. Here you have:

    It basically consists of increasing the brightness of the screen cap!. Amazing what these people from Apple, ever disappoint me more.

    I worked but again, the solution is to give a campion pa to Apple engineers.

  • Don

    My mother in law had the same problem and my ipad had the same problem on her router, so it has something to do with the router set up.

    restart router, set up the wifi with a security WEP key. It worked fine.

    It also worked on an open WAP

    I wondered if this has to do with the ATT security breach since this happened after she had to reset the 3g settings.

  • Its awesome thanks for sharing……!!!